In this guest article, Tony McCandless, Chief Technology Officer, SS&C Blue Prism discusses the benefits of unleashing automation’s full potential and how businesses can still achieve growth in such uncertain times.
Businesses across the globe are dealing with daily financial and political uncertainty, set against a backdrop of pandemic recovery. Optimising processes and systems with advanced automation has the potential to improve efficiencies and support companies as they look to not just survive but thrive in a volatile environment.
Machine learning (ML), artificial intelligence (AI), and robotic process automation (RPA) are all terms we frequently hear when discussing the value of advanced automation. Machine vision, however, is a key part of unleashing the full potential of these technologies – yet it is rarely included in the automation conversation.
Operational managers need to be aware of the role it plays in automation to get the best of out of automating their front and back-office processes.
Machine vision is a class of technologies that process information from visual inputs such as images, documents, computer screens, videos, and more. Its value in automation lies in its ability to capture and process large quantities of documents, images, and video quickly and efficiently in quantities and speeds far in excess of human capability.
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Capitalising on business opportunities
Automation adoption has accelerated in recent years, becoming essential for businesses to remain competitive across industries. While organisations are prioritising these investments, they are also facing increasing cost pressures, with the aftershocks of the pandemic, supply chain disruptions, and geopolitical events all spiking the prices for essential materials, products, and services.
Documents, images, and computer screen-based information are obliquitous elements of the work organisations need to do. Because of this, the use of computer vision has exploded because a significant parentage of front and back-office processes involve dealing with visual information whether that be documents, video, or objects like text boxes, scroll bars, or buttons on screens.
Machine vision-based technologies are even becoming central to the creation of automations themselves. For example, instead of relying on human workers to describe processes that are being automated when designing automations, recordings of the process to be automated are created and then machine vision software, combined with other technologies, is used to capture the process end-to-end and then provide the input to automating a lot of the work needed to program the digital workers (bots).
Ensuring accuracy and leaving collaboration with humans in the loop
Standards of accuracy and bias are a concern cited by organisations when it comes to relying on artificial solutions to undertake certain processes. This is why it’s important to have the right processes in place for each application to ensure the best outcome.
For automated document processing measures that loop in human workers when uncertainties arise are common. Just like some oversight is needed for humans undertaking processes, that diligence should be applied to digital workers as well.
Conversely, machine vision and AI are also used to QA human-based processes. In healthcare, automated second opinions of radiology-based diagnoses are increasing in use.
This is partly because it reduces the time and cost it takes to process second opinions but also because in a growing number of areas, machine vision/AI based processing of radiology images is more accurate than humans.
Human in the loop (or automation in the loop) avoids the issue of relying solely on technology or humans in areas with critical consequences, whilst allowing humans to utilise the statistically more efficient and accurate capacities of automation technologies.
Human healthcare workers are then able to effectively attend more resource to more patients by reaping the benefits of human-digital collaboration.
This is the real driver of automation in healthcare – the realisation that every cost saved in administration and clinical processes is cost that can be allocated to improving patient care. It goes without saying that healthcare is one of the most enthusiastic adopters of automation today.
The future of work is agile and machine vision facilitates this, adding more intelligence to intelligent automation. This technology allows digital workers to interact with screens, documents and video like humans do, which is the big breakthrough.
Ultimately, a more fulfilled and satisfied workforce, along with a more competitive and profitable business, are achieved.
Endless possibilities and opportunities
Machine vision is integral to maximising the impact of advanced automation technologies on business operations and paving the way for increased capabilities in the automation space. Self-driving cars are not too far off and demonstrate how machine vision is being pushed to it furthest capabilities.
We speak a lot about empowering employees to do more fulfilling work; as we move forward, it’s going to be about giving people the opportunity to live more fulfilling lives in and outside work.
Not only can machine vision unlock more opportunity for people to thrive, but it can also enable businesses to successfully navigate an evolving landscape, reduce costs, and increase efficiencies – no matter what challenges and uncertainties lie ahead.